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Complaints

Complaints

Clean Air Optima will do their utmost to execute each order quickly and accurately. Despite our effort it may occur that you are not satisfied with the handling of your order. If so, please let us know by email to help us further optimize our service.

Please send an email to report your complaint to our customer service department.
We will contact you within 48 hours by email or by telephone.

Filterspectrum

Dust mites, dust and pollen

Allergy in the indoor environment may originate from matters s.a. house dust mites, animals, fungi and pollen.

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Bird dust


Canaries, Parakeets & Co. bird mites can trigger allergic reactions.

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Bacteria, Viruses


Deactivation of air-borne micro-organisms such as bacteria, viruses, fungi and spores.

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Cigarette smoke


Highly efficient systems from Clean Air Optima eliminates tobacco smoke.

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Odors


Odor can cause discomfort in the environment and for that reason also brings health risks with it.

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Harmful gases and particulates

Particulate matter is a collective term for particulate air pollution that are small enough to be inhaled.

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Therefore!

  • "Clean Air Optima" German brand!
  • Online specialist for air treatment systems since 15 years
  • Efficient and high-quality products
  • Hundreds of thousands satisfied customers all over the world
  • Professional advice 02035 140 434 (09:00 am until 6:00 pm)
  • Online product advisor, click here
  • DIRECT offer, click here
  • Quick contact, click here

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Shipping and delivery


Delivery times and shipping costs


Delivery country Shipping partner Delivery times Shipping costs Free shipping from COD shipping costs
United Kingdom DHL 1 - 3 working days £ 3,- Order value £ 220,- -
The Netherlands PostNL 1 - 2 working days € 4,- Order value € 300,- € 7,50
Belgium PostNL 1 - 2 working days € 4,- Order value € 300,- -
Germany DHL 1 - 2 working days € 4,- Order value € 300,- € 7,50 *
Austria DHL 1 - 3 working days € 4,- Order value € 300,- € 14,- *
France DHL 1 - 3 working days € 4,- Order value € 300,- -
Luxembourg DHL 1 - 3 working days € 4,- Order value € 300,- -
Switserland Die Post 1 - 2 working days 4,- CHF Order value 300,- CHF -
Liechtenstein Die Post 1 - 2 working days 4,- CHF Order value 300,- CHF -

* Exclusive additional fee of € 2,- in Germany and € 4,- in Austria.


DHL – World packages

Delivery zone Shipping partner Delivery times Shipping package up to 5 kg Shipping package above 5 kg
Zone 1 DHL 2 - 4 working days € 12,- € 15,-
Zone 2 DHL 2 - 4 working days € 13,- € 16,-
Zone 3 DHL 2 - 6 working days € 20,- € 26,-

Zone 1: Andorra - Czech Republic - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Sweden - Vatican City
Zone 2: Bulgaria - Cyprus - Croatia - Estonia - Finland - Greece - Ireland - Latvia - Lithuania - Malta - Portugal - Romania
Zone 3: Albania - Belarus - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine