Complaints

The shipping costs for domestic post amount EUR 4,01 and from an order value of EUR 300, - you can place your order free of shipping costs. (This does not count for shipments cash on delivery)

We bear the costs for a major part of the packaging, shipping and logistical costs. We charge a flat shipping rate per order (not per article).

Delivery times and shipping costs

The shipping costs depend on the weight of the parcel and the corresponding zone.
We offer the following shipping modes:

DHL – Parcel shipment (basic price)

Shipping mode	Delivery time in working days	Price
DHL Standard	1 - 2 working days	Domestic deliveries (DE, AT, NL, LU, BE, FR) 4,01 Euro
DHL Weltpaket, zone 1	1 - 2 working days	Zone 1 EU 12,90 Euro*
DHL Weltpaket, zone 2	2 - 4 working days	Zone 2 Europe outside EU 29,60 Euro*
DHL Weltpaket, zone 3	4 - 8 working days	Zone 3 World 24,50 Euro*
DHL Weltpaket, zone 4	8 - 12 working days	Zone 4 rest of world 32,00 Euro*

*Prices can vary depending on the weight.

DHL – Cash on delivery

Shipping mode	Countries	Price
DHL – cash on delivery:	Germany and the Netherlands	7,50 Euro
	Austria	14,00 Euro
Postage charges on-site:	Germany	2,00 Euro
	Austria	4,00 Euro

DHL - Weltpaket, price per kilo added

	1 - 5 Kilo	5 - 10 Kilo	10 - 20 Kilo	20 - 31,5 Kilo	31,5 - 47,5 Kilo	47,5 - 65 Kilo	65 - 78,5 Kilo	78,5 - 98 Kilo
Zone 1	2,25 Euro	4,50 Euro	9,00 Euro	14,18 Euro	21,37 Euro	29,25 Euro	35,32 Euro	44,10 Euro
Zone 2	7,50 Euro	15,00 Euro	30,00 Euro	47,25 Euro	71,25 Euro	97,50 Euro	117,75 Euro	147,00 Euro
Zone 3	22,25 Euro	44,50 Euro	89,00 Euro	140,18 Euro	211,38 Euro	289,25 Euro	349,32 Euro	436,10 Euro
Zone 4	31,25 Euro	62,50 Euro	125,00 Euro	196,87 Euro	296,87 Euro	406,25 Euro	490,62 Euro	612,50 Euro

DHL	0 - 5 Kilo	5 - 10 Kilo	10 - 20 Kilo	20 - 31,5 Kilo
Standard	0,00 Euro	0,00 Euro	0,00 Euro	0,00 Euro
Zone 1	2,25 Euro	4,50 Euro	9,00 Euro	14,18 Euro
Zone 2	7,50 Euro	15,00 Euro	30,00 Euro	47,25 Euro
Zone 3	22,25 Euro	44,50 Euro	89,00 Euro	140,18 Euro
Zone 4	31,25 Euro	62,50 Euro	125,00 Euro	196,87 Euro

DHL	31,5 - 47,5 Kilo	47,5 - 65 Kilo	65 - 78,5 Kilo	78,5 - 98 Kilo
Standard	0,00 Euro	0,00 Euro	0,00 Euro	0,00 Euro
Zone 1	21,37 Euro	29,25 Euro	35,32 Euro	44,10 Euro
Zone 2	71,25 Euro	97,50 Euro	117,75 Euro	147,00 Euro
Zone 3	211,38 Euro	289,25 Euro	349,32 Euro	436,10 Euro
Zone 4	296,87 Euro	406,25 Euro	490,62 Euro	612,50 Euro

All DHL World (Zone) parcels weighting more than 98 kg have a fixed price that relates to the maximum amount in the corresponding category. We bear the costs for additional expenses.

Shipping costs are displayed in detail during the payment process. Hence you know before the completion of your order what shipping costs will occur.

Delivery times when ordering several articles

HHave you ordered several products with different delivery times? Then the longest delivery time applies because we want to avoid that you will be charged additional shipping costs. If you wish we can send the articles as soon as they are available, but several parcels will cost the correspondent amount of shipping fees.

Shipping costs when ordering several articles

If you order two or more articles in the shipping mode “parcel shipment“ the shipping costs are only charged once.

Value added tax

All prices include the statutory VAT.
If you are a company outside of the Netherlands, you will receive a tax free domestic delivery

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When placing your order you need to state your tax identification code.

Delivery areas

For a precise overview of our delivery areas:

Domestic deliveries:

These deliveries only apply to delivery addresses in the following countries:
Germany, Belgium, Austria, France, Netherlands, Luxemburg and Switzerland

DHL Weltpaket 1, ‘EU’

These deliveries only apply to delivery addresses in the following countries:
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Great Britain.

DHL Weltpaket 2, ‘Europe without EU’

These deliveries only apply to delivery addresses in the following countries:
Aland Islands, Belarus, Bosnia and Herzegovina, Greenland, Iceland, Serbia, Montenegro, Norway, Liechtenstein, Russian Federation, San Marino, Turkey, Ukraine, Holy See (Vatican City)

DHL Weltpaket 3, ‘World’

These deliveries only apply to delivery addresses in the following countries:
Canada, Egypt, Israel, Morocco, St. Pierre and Miquelon, Tunisia, United States

DHL Weltpaket 4, ‘Rest of the World’

These deliveries only apply to delivery addresses in the following countries:
Aruba, Australia, Bahamas, China, Costa Rica, Hong Kong, Indonesia, Japan, Virgin Islands (US), Maldives, Netherlands Antilles, New Zeeland, Norfolk Islands, North Korea, Singapore, South Korea, Taiwan.