Shipment

When do I pay shipping costs?

For orders up to an order value of € 200, we charge € 4.00 shipping costs for shipments within the Netherlands and Belgium.

Missed delivery

From the post office you will receive a delivery missed message in the mailbox. Using a code, you can select a new delivery time or place. If you have any questions, please contact the customer service of the delivery service.

Can I pick up the order?

During the ordering process you can choose to collect the shipment at our location in Hengelo. You will receive a message as soon as the order is ready.

Order pick up adress::

Clean Air Optima International B.V.
David Ricardostraat 9-7
7559 SH Hengelo (ov)
The Netherlands

Opening hours:
Monday till friday from 08:30h to 17:00h.

Do you ship abroad?

In many cases sending the order abroad is possible. For shipments abroad use DHL. Below you will find more information about the delivery time and shipping costs for shipments abroad:

Germany:Delivery time 1-2 business days. Shipping costs € 4 for an order value up to € 200,-.
France:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200,-.
Austria:Delivery time 1-3 business days. Shipping costs € 4 for an order value up to € 200.-.
Luxembourg:Delivery time 1-2 business days Shipping costs € 4 for an order value up to € 200.-.
Switserland:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200,-.
Liechtenstein:Delivery time 1-2 business days. Shipping costs CHF 4 for an order value up to CHF 200.-.
DHL Zone 1:Delivery time 2-4 business days. Shipping costs € 12,- for a package up to 5 kg or € 15,- for a package heavier than 5 kg
DHL Zone 2:Delivery time 2-4 business days. Shipping costs € 13,- for a package up to 5 kg or € 16,- for a package heavier than 5 kg.
DHL Zone 3:Delivery time 2-6 businessg days. Shipping costs € 20,- for a package up to 5 kg or € 26,- for a package heavier than 5 kg.

DHL Zone 1: Andorra - Denmark - Hungary - Italy - Monaco - Poland - San Marino - Slovakia - Slovenia - Spain - Czech Republic - Vatican City - Sweden
DHL Zone 2: Bulgaria - Cyprus - Estonia - Finland - Greece - Ireland - Croatia - Latvia - Lithuania - Malta - Portugal - Romania
DHL Zone 3: Albania - Bosnia and Herzegovina - Iceland - Macedonia - Moldova - Montenegro - Norway - Serbia - Ukraine - Belarus

All the above amounts include VAT.

The shipment is incomplete or damaged

Despite the fact that the products are packed with care, it is possible that the shipment is received incomplete and/or damaged. To solve this as quickly as possible, our customer service would like to receive more information.

We request that you take clear pictures of:
• The box
• Content
• The damage

You can send the photos to: [email protected].
Please state the customer number and accompanying text.