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Política de privacidad y cookies

Privacy Policy Clean Air Optima International B.V.
Adres: David Ricardostraat 9-7 en 9-9, 7559 SH Hengelo
Telefoon: 074 267 0145
E-mail: [email protected]

General
Clean Air Optima® takes into account the privacy of the users of its Website and the App and ensures that the information provided to it is treated confidentially. Clean Air Optima® uses the data of users of its Website and the App to, among other things, process orders properly.
The data of users of the Website and the App are only made available to a selected group of third parties within the EU. 

Personal data
Any data provided by the user of the Website and App that provides information about the user and identifies the user will be processed. These personal data include at least the user's first and last name, address, telephone number and e-mail address. 
Processing personal data includes the following: collect, record, retain, modify, retrieve, consult, use, disseminate, make available, obliterate and/or destroy. Personal data is processed for the following purposes, among others: contacting, providing information on the ordering process, creating, sending and storing offers and agreements, providing updates on products and services, sending shipment notifications, delivering services and/or products and informing about special offers and promotions. Personal data is not sold to third parties.
But will only be made available if necessary for the execution of the order and/or the processing of personal data in Clean Air Optima®'s system. All employees of Clean Air Optima® and third parties engaged by it are required to treat personal data confidentially. Clean Air Optima® does not intend to collect personal data from website visitors and app users under the age of 16 unless they have parental or guardian consent. However, Clean Air Optima® cannot verify that a visitor is older than 16. Parents are therefore advised to be involved in their children's online activities to avoid collecting personal data about children without parental consent. If the foregoing is the case, the parent or guardian may contact Clean Air Optima® at: [email protected] 

Retaining personal data
Personal data is stored only to the extent necessary to carry out the purposes. In case of applicable legal regulations, personal data will not be kept longer than that required by laws and regulations.
Data related to orders, agreements, and fraud prevention are kept for as long as they are needed. Data related to newsletters, general or specific offers and customer surveys will be kept until the user withdraws their consent. Account information is retained until deleted by the user. In consideration of tax legal retention requirements, some personal data are kept for 7 years after their creation.

Personal data security
Clean Air Optima® takes the protection of personal data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If the user has the impression that their data is not properly secured or there are indications of misuse, they may contact Clean Air Optima® at: [email protected].

User privacy rights
Under circumstances, the user has the right to have less data processed, to withdraw consents already given and the right to data portability (access to personal data processed).
If the user wishes to access the personal data processed by Clean Air Optima®, they may request it by sending an e-mail to: [email protected].
If inaccurate or incomplete personal data have been processed, the user wishes their personal data to be removed, corrected, supplemented or blocked from Clean Air Optima®'s system, or if personal data have been processed in violation of the AVG, the user may send an e-mail to: [email protected]

Cookie Policy
Cookies are small text files that store user preferences on the user's computer, tablet or smartphone when the Website and App are first used. On the user's next visit, the Website and App can retrieve the information stored by the cookies and use it to provide a better experience for the user. Cookies do not record personal data, but only remember user preferences and interests based on their behavior on the Website and App. Clean Air Optima® uses the following cookies:
Necessary cookies: these cookies are necessary for the proper functioning of the Website and the App and in principle cannot be disabled. These cookies are only used for setting user privacy preferences and the proper functioning of the Website and App. The user can block these cookies in the browser settings. If necessary cookies are blocked, some parts of the Website and App will no longer function properly.
 Functional cookies: these are important for the proper functioning of the Website and the App. Functional cookies allow for the analysis and improvement of the functioning of the Website and the App. These cookies also ensure that the information entered by the user remains available on the Website and App, such as saving products in the shopping basket, selecting delivery and payment methods, and saving a password. Analytische cookies: deze meten het Websitebezoek en Appgebruik, houden het aantal bezoekers van de Website en de App bij en maken analyses aan de hand waarvan de Google-services van de Website en de App geoptimaliseerd worden.
 Tracking cookies: these cookies track user visits to the Website and the App after which a profile of Website visitors and App users is built..Based on that profile, advertisements are shown tailored or tailored to the user.
 Marketing cookies: these cookies track the user's online behavior and create personalized messages relevant to the user's preferencesPersonalized messages are used within Clean Air Optima®'s Website and App and may also be displayed outside Clean Air Optima®'s Website and App. A number of advertising platforms are used for this purpose. Also, non-relevant posts and ads are not shown. This prevents users from seeing messages and advertisements that do not match their preferences. Marketing cookies also track which messages and advertisements the user clicks on. 
• In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

No use of cookies
If a user does not wish to receive cookies, he can change them in his browser at any time. To do this, the user can access the browser settings and adjust or remove cookie preferences in the privacy or security settings. Changes to cookie settings only affect the device on which they are deleted. After deletion, the preferred settings for the Website and App are lost.Users may still see advertisements from Clean Air Optima® after cookies are deleted. For more information on deleting cookies, users may consult the following website: www.consumentenbond.nl/internet-privacy/cookies-verwijderen

Data breach
If there is a data breach (breach of personal data security), this should be reported under the Personal Data Protection Act (Wbp). Clean Air Optima® uses several techniques to prevent data breaches. Should a data breach nonetheless occur, Clean Air Optima® will provide notification within 72 hours of discovery. 

Right of oblivion
The General Data Protection Regulation (GDPR) includes the right of oblivion. This means that in certain cases Clean Air Optima® must delete a user's data upon their request. If the user wishes to exercise the right to oblivion, he or she may send an e-mail for this purpose to: [email protected] Any request by the user to delete personal data will be assessed and processed within a period of four weeks.

Complaints
If the user wishes to file a complaint, this can be done with the national regulator: www.autoriteitpersoonsgegevens.nl. 
Clean Air Optima® kindly requests each user, before filing a complaint, to contact Clean Air Optima® to discuss the problem. 
A guarantee for healthy indoor air quality

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